UI wireframes

The discovery phase was being ignored

The challenge

A B2B business looking to replace and amalgamate its legacy systems. However, all we had to go on was a 23-page Digital Discovery Analysis Doc that was tech-heavy and not user-centric.

The problem

``With regard to the process, this is something that I have worked on personally. It is the business owners that will create the system, not the users.``

The objectives

Key objectives for this discovery stage were;

  • On-site visit to research the current system and learn their pain-points
  • User personas of key customer types
  • Map a typical customer journey & alternatives based on scenarios
  • Lead a mapping workshop with main stakeholders

The outcomes

  • A discovery workshop to fully understand the customer journey as well as the user workflows
  • Comprehensive wireframes and journey maps where produced